Return & Refund Policy

1Return / Complaint Period

If you receive a damaged, defective, incorrect, or incomplete order, you must contact us within 24 hours of delivery.

Please provide your order number along with the required unboxing video and relevant photographs, if requested.

Requests submitted after the specified period may not be accepted.

2Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 24 hours of delivery.

You must provide a complete unboxing video clearly showing the condition of the product and the damage or defect.

After reviewing and verifying the claim, Noted House may offer an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

3Missing Items

If any item is missing from your package, please inform us within 24 hours of delivery.

A complete unboxing video showing the package being opened and all items received must be provided.

If the missing item is verified and we are unable to provide a replacement, we will issue a refund for the value of the missing item.

4Wrong Product Received

If you receive a product that is different from the product ordered, please contact us within 24 hours of delivery and provide the complete unboxing video.

After verification, we will provide an appropriate resolution.

If a return and replacement are approved due to an error on our part, the applicable return and replacement shipping costs will be borne by Noted House.

5Exchange Due to Customer's Choice

If you have ordered the wrong product or wish to exchange a product due to a change of preference, the exchange may be considered subject to product availability and our approval.

The customer will be responsible for the applicable return shipping charges and shipping charges for the replacement product.

Please contact our customer support team before sending any product back. Unauthorized returns may not be accepted.

6Refund Eligibility

7Conditions for Returns and Exchanges

Your return or exchange must meet these conditions

• Product must be unused and unworn
• Product must be unwashed and undamaged
• Product must be in its original condition
• All original packaging must be included
• All tags, labels, accessories, and other supplied items must be included
• Product must only be returned after receiving confirmation and instructions from Noted House

Products that have been used, washed, altered, damaged after delivery, or returned without the original packaging and supplied items may not be eligible for return or exchange.

8Return Shipping Charges

The customer is responsible for return shipping costs unless the return is approved because of an error by Noted House, such as:

• A damaged product being delivered.
• A defective product being delivered.
• The wrong product being sent.
• An item being missing from the shipment.

For customer-requested exchanges or returns, applicable shipping charges will be borne by the customer.

We recommend using a reliable courier service with tracking when returning an approved product. Noted House will not be responsible for products lost or damaged during return shipping when the customer is responsible for arranging the return.

9Refund Process

Please note: The time required for the amount to appear in your bank account or payment account may vary depending on your bank, card issuer, or payment service provider.

10No Unauthorized Returns