Terms of service

Welcome to Noted House. These Terms of Service govern your use of our website and your purchase of products from Noted House. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website or placing an order.

1. About Noted House

Noted House is an online retail store offering household, kitchen, home décor, organization, lifestyle and other everyday-use products.

Throughout these Terms, the words “Noted House,” “we,” “us,” and “our” refer to Noted House.

The words “customer,” “you,” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.
  • You will not use our website for any unlawful or fraudulent purpose.
  • You will not attempt to interfere with the operation or security of our website.
  • You will not copy, reproduce, modify or commercially exploit our website content without permission.
  • You are responsible for maintaining the confidentiality of your account information, where applicable.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on your device's display.
  • Minor variations in appearance, packaging or design may occur.
  • Product dimensions and specifications should be checked on the individual product page before ordering.
  • Product images may include lifestyle presentation that does not form part of the product package unless specifically stated.

We reserve the right to correct errors, inaccuracies or omissions in product information at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the situation and provide an appropriate resolution.

We reserve the right to limit quantities or discontinue products at any time.

5. Prices and Payments

All product prices are displayed on the relevant product page.

Prices may change at any time without prior notice. However, a price change will not affect an order that has already been accepted, except where required to correct an obvious pricing or technical error.

Where applicable, taxes such as GST will be handled as indicated during checkout.

You agree to provide valid and accurate payment and billing information.

We reserve the right to cancel or decline an order where we reasonably suspect fraudulent activity, unauthorized payment, pricing errors or other irregularities.

6. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is considered accepted when we confirm the order and/or begin processing it, subject to these Terms.

We reserve the right to cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Shipping restrictions
  • Technical or system errors
  • Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, any legally applicable refund will be processed through the applicable payment method.

7. Cash on Delivery

If Cash on Delivery (COD) is offered for your order, additional verification may be required.

We reserve the right to contact you to verify your order before dispatch.

Repeated refusal to accept COD orders, fraudulent orders or misuse of COD services may result in COD being unavailable for future orders.

8. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect address information
  • Remote delivery locations
  • Operational disruptions
  • Events outside our reasonable control

Delivery estimates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Returns, Refunds and Exchanges

Noted House currently does not offer refunds or returns for change of mind, personal preference or incorrect product selection.

We only provide exchanges for eligible issues such as:

  • Defective products
  • Damaged products
  • Incorrect products received
  • Missing items

Exchange requests must be reported within 48 hours of delivery, subject to our Return & Exchange Policy.

Mandatory Unboxing Video

For exchange claims, customers are required to record a continuous unboxing video showing:

  1. The sealed package.
  2. The shipping label.
  3. The complete opening of the package.
  4. The product and its condition.
  5. All items received.

The unboxing video is required to help us verify the condition of the package and product at the time of delivery.

Without appropriate unboxing evidence, we may be unable to verify an exchange claim and may be unable to approve the exchange, subject to applicable consumer rights.

For complete information, please refer to our Return & Exchange Policy.

10. Product Safety

Some products sold by Noted House may contain sharp, fragile, electrical or otherwise potentially hazardous components.

Customers must:

  • Read and follow applicable product instructions.
  • Use products only for their intended purpose.
  • Keep products away from children where appropriate.
  • Handle products responsibly.
  • Follow any safety warnings provided with the product.

Noted House is not responsible for damage or injury resulting from misuse, modification, improper installation or use contrary to the product's intended purpose, except to the extent liability cannot legally be excluded.

11. Intellectual Property

All content on the Noted House website, including but not limited to:

  • Logo
  • Brand name
  • Text
  • Graphics
  • Product descriptions
  • Website design
  • Images
  • Videos
  • Icons
  • Layout
  • Branding elements

is owned by or licensed to Noted House and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify or commercially exploit our content without prior written permission.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier providers, analytics services, advertising platforms and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Noted House is not responsible for the content, policies or practices of third-party websites or services that we do not control.

13. Promotions and Discounts

From time to time, Noted House may offer promotional discounts, coupons or special offers.

Promotional offers:

  • May have specific eligibility requirements.
  • May have an expiration date.
  • May not be combined with other offers unless stated.
  • May be withdrawn or modified where permitted.

Any applicable terms will be displayed with the relevant promotion.

14. User Reviews and Content

If you submit a review, photograph, comment or other content to Noted House, you agree that the content:

  • Is truthful and based on your genuine experience.
  • Does not contain unlawful, abusive, defamatory or misleading material.
  • Does not infringe another person's intellectual-property or privacy rights.
  • Does not contain malicious code or spam.

We reserve the right to remove content that violates these requirements or applicable law.

15. Prohibited Activities

You must not use our website to:

  • Commit or facilitate fraud.
  • Conduct unlawful activities.
  • Attempt to gain unauthorized access to our systems.
  • Introduce viruses, malware or other harmful code.
  • Scrape or systematically copy website content without permission.
  • Impersonate another person or business.
  • Abuse promotional offers.
  • Submit false claims regarding products or deliveries.
  • Interfere with the website's operation or security.

16. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available without interruption.
  • The website will always be free from errors.
  • All information will always be completely current.
  • Every product will remain available.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Noted House will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

18. Force Majeure

Noted House will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, strikes, transportation disruptions, technical failures, pandemics, war or other similar events.

19. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your information.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory laws.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable law.

22. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Noted House
Email: notedhouseofficial@gmail.com
WhatsApp: 6261307144