Refund policy

At Noted House, we carefully pack and inspect our products before dispatch. Since our products are offered at affordable prices, we currently do not offer refunds or returns for change of mind, incorrect product selection, or personal preference.

We only provide an exchange for products that arrive defective, damaged, or with an item missing from the order, subject to the conditions mentioned below.

1. Eligible Exchange Cases

You may request an exchange if:

  • The product arrives damaged or defective.
  • The product has a manufacturing defect.
  • An item included in your order is missing.
  • You received an incorrect product due to an error on our part.

The issue must be reported within 48 hours of delivery.

Important: Exchange requests submitted after the specified period may not be accepted.

2. Unboxing Video Is Mandatory

To protect both our customers and Noted House from fraudulent or incorrect claims, we require a continuous, clear unboxing video for all exchange claims.

Before opening your package:

  1. Start recording a video.
  2. Clearly show the shipping package and shipping label.
  3. Make sure the package is unopened at the beginning of the recording.
  4. Record the entire unboxing process continuously.
  5. Show the product, packaging and all items received.
  6. Clearly show any damage, defect or missing item.

Do not stop the recording before the product and its condition have been properly shown.

The unboxing video helps us verify the condition of the package and product at the time of delivery.

Important

Without a proper and continuous unboxing video, we may be unable to verify the claim and may not be able to approve an exchange.

Photos or videos recorded after the package has already been opened may not be sufficient to establish whether the issue occurred during transit or after delivery.

3. How to Request an Exchange

If you receive a defective, damaged, incorrect or incomplete order:

Step 1: Record the complete unboxing video.

Step 2: Contact us within 48 hours of delivery.

Step 3: Send us:

  • Your order number
  • Clear photographs of the product
  • The complete unboxing video
  • A description of the issue
  • Photographs of the outer packaging and shipping label, if applicable

Our team will review the submitted information and determine whether the order qualifies for an exchange.

4. Exchange Approval

Once we receive your request, our team will review the evidence provided.

If the issue is verified and the request meets our exchange conditions, we will arrange an exchange for the eligible product, subject to product availability.

If the exact product is unavailable, we will contact you regarding the available resolution.

5. Non-Eligible Exchange Requests

An exchange will generally not be provided for:

  • Change of mind
  • Wrong size/color selected by the customer, where the product listing clearly specified the available option
  • Products that have been used, damaged or modified by the customer
  • Normal wear and tear
  • Damage caused by misuse or improper handling
  • Minor cosmetic variations that do not affect the product's functionality
  • Claims made after the exchange-request period
  • Claims where the required unboxing evidence is not available, subject to applicable consumer rights

6. No Cash Refunds

Noted House does not provide cash refunds for eligible product issues under this exchange policy.

If your claim is approved, we will provide an exchange/replacement in accordance with this policy.

Any rights or remedies that cannot legally be excluded under applicable law remain unaffected.

7. Wrong or Missing Product

If your order contains the wrong product or an item is missing, contact us within 48 hours of delivery and provide the complete unboxing video.

After verification, we will arrange the appropriate exchange/replacement.

8. Damaged Package

If the package appears visibly damaged when delivered, please:

  • Take photographs of the package before opening it.
  • Record the complete unboxing video.
  • Check the product immediately after opening.
  • Contact Noted House within 48 hours if the product is damaged.

9. Exchange Shipping

For an exchange approved because of a verified defective, damaged, incorrect or missing product, Noted House will determine the appropriate shipping arrangement on a case-by-case basis.

We are not responsible for shipping costs associated with non-eligible exchange requests.

10. Contact Us

For exchange-related queries, please contact:

Noted House
Email: notedhouseofficial2gmail.com
WhatsApp: 6261307144

When contacting us, always mention your Order ID.