Shipping policy

At Noted House, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Order Processing

Once your order is successfully placed, we begin processing it for dispatch.

Orders are generally processed within 1–3 business days.

Processing may take slightly longer during:

  • Sales and promotional periods
  • Festivals and holidays
  • High-volume order periods
  • Unforeseen operational circumstances

Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

After dispatch, delivery generally takes approximately 4–8 business days, depending on your location and courier service.

Delivery times are estimates and may vary due to:

  • Your delivery location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Remote-area delivery
  • Transportation delays
  • Unexpected operational disruptions

We do our best to ensure timely delivery, but delivery dates cannot be guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Noted House may offer free shipping promotions or free shipping above a specified order value.

Any applicable shipping offer will be clearly displayed on the website or at checkout.

4. Delivery Areas

We currently aim to deliver orders across India, subject to courier availability and serviceability of the delivery address.

Some remote or restricted locations may not be serviceable by our courier partners.

If your location is not serviceable, we may contact you regarding your order.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through:

  • Email
  • SMS
  • WhatsApp
  • Order confirmation/tracking page

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Phone number

Noted House is not responsible for delivery failures caused by an incorrect or incomplete address or contact information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Delayed Deliveries

Occasionally, orders may be delayed due to circumstances outside our control.

These may include:

  • Courier delays
  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Strikes
  • Public holidays
  • Government restrictions
  • Incorrect address information
  • High shipping volumes
  • Other unforeseen circumstances

If your order is delayed, please contact us with your Order ID, and we will assist you with the available tracking information.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that someone is available to receive the package and that your phone number remains reachable during the delivery period.

For Cash on Delivery orders, repeated refusal to accept an order may affect your ability to place future COD orders with Noted House.

9. Damaged Packages

If your package appears damaged, opened, tampered with or otherwise unusual when delivered:

Please do not immediately discard the packaging.

Take clear photographs and record a continuous unboxing video showing the package, shipping label and complete opening of the shipment.

If the product is damaged or defective, contact us within 48 hours of delivery.

The unboxing video is important for verifying the condition of the package and product at the time of delivery.

Please refer to our Return & Exchange Policy for complete exchange requirements.

10. Missing Items or Incorrect Products

If an item is missing from your order or you receive an incorrect product, contact us within 48 hours of delivery.

You must provide:

  • Order ID
  • Clear photographs
  • A complete unboxing video
  • Details of the missing or incorrect item

After verification, we will determine whether the order qualifies for an exchange or replacement under our Return & Exchange Policy.

11. Lost Shipments

If tracking indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner to investigate the shipment.

Please provide your Order ID and any relevant delivery information.

12. Shipping and Exchange

If an exchange is approved because of a verified defective, damaged, incorrect or missing product, Noted House will determine the appropriate shipping arrangement for the replacement in accordance with our Return & Exchange Policy.

Shipping arrangements for non-eligible requests may be the customer's responsibility.

13. Contact Us

For questions regarding shipping or delivery, contact:

Noted House
Email: notedhouseofficial@gmail.com
WhatsApp: 626130714

Please include your Order ID when contacting us about an existing order.